MEMBER LOGIN
JEWELRY COMPLAINT PROCESS
When you shop at a Jewelers of America-member store, you are in the trustworthy hands of the ultimate professionals in the jewelry industry. As a sign of their professionalism, members commit to Jewelers of America’s Code of Professional Practices annually.Our members pride themselves on the level of service they provide to their customers and, in almost all cases, will work diligently to make the customer happy.
However, in the rare instance that you have a problem with a Jewelers of America jeweler, take the following steps:
- Always retain all store receipts and documentation relative to your jewelry purchases or the service of your precious jewelry items.
- Communicate with the store directly. Return to the store and ask to speak to the manager and/or owner. Explain what happened and what you would like to see done to correct the situation.
- Understand that the owner or manager will need time to review the problem with their staff. Give them time to respond to you. Make sure you have a mutual understanding of when you will receive a reply.
- If you feel you do not receive a satisfactory resolution to the situation, you can contact Jewelers of America in writing. Include a detailed description of your complaint, documentation of any communication you had with the store and include copies of all receipts.
Contact Jewelers of America at:Email: info@jewelers.orgMail: 52 Vanderbilt Avenue, 19th Floor New York, NY 10017, c/o Member Services.
Jewelers of America’s Complaint Process
Once we receive your inquiry, we will contact the member store and ask them to respond directly to JA as to how they would like to see the situation resolved. This will take up to 30 days. Once we have heard from the store, we will contact you and share what we have learned.
Once we receive your inquiry, we will contact the member store and ask them to respond directly to JA as to how they would like to see the situation resolved. This will take up to 30 days. Once we have heard from the store, we will contact you and share what we have learned.
In the event that there is a question as to whether any laws or regulations have been violated, JA will make the appropriate referrals.
Resolution
In almost all cases, store management will resolve the issue directly with the customer. In some cases, JA will suggest a resolution that meets the needs of all parties involved. In very rare cases, JA may be forced to terminate jeweler’s membership.
In almost all cases, store management will resolve the issue directly with the customer. In some cases, JA will suggest a resolution that meets the needs of all parties involved. In very rare cases, JA may be forced to terminate jeweler’s membership.